User Terms and Conditions
Effective Date: February 19, 2024
If you are a Customer, and do not otherwise have a Contractors Business Platform-as-a-Service Agreement (the “MSA”) with Knowledge Transfer LLC, these Customer Terms and Conditions (the “Customer Terms”) govern your access and use of the Services. Please read them carefully as these Customer Terms are a legally binding contract between you and Knowledge Transfer LLC. As part of these Customer Terms, you agree to comply with the most recent version of our Acceptance Use Policy, Data Processing Addendum and any applicable Order Form which are incorporated by reference into these Customer Terms. Capitalized terms used below but not defined in these Customer Terms have the meaning set forth in the Definitions.
READ THESE CUSTOMER TERMS CAREFULLY BEFORE USING THE SERVICES AS USE OF THE SERVICES INDICATES THAT YOU HAVE BOTH READ AND ACCEPTED THESE CUSTOMER TERMS. THESE CUSTOMER TERMS CONTAIN A DISPUTE RESOLUTION AND ARBITRATION PROVISION, INCLUDING A CLASS ACTION WAIVER THAT AFFECTS YOUR RIGHTS UNDER THESE CUSTOMER TERMS AND WITH RESPECT TO DISPUTES YOU MAY HAVE WITH KNOWLEDGE TRANSFER LLC. YOU ACKNOWLEDGE THAT YOU ARE ENTERING INTO THESE CUSTOMER TERMS VOLUNTARILY AND NOT IN RELIANCE ON ANY PROMISES OR REPRESENTATIONS WHATSOEVER EXCEPT THOSE CONTAINED IN THE CUSTOMER TERMS THEMSELVES.
1. SCOPE
a. If you are an individual Customer and registered using your personal email, you and you alone are entitled to the rights and responsible for the obligations under these Customer Terms.
b. If you are an individual Customer and acting on behalf of a business entity (such as your employer, for example using your employer’s email domain), you hereby represent and warrant that you have obtained any necessary permissions from such entity and that you have the authority to bind such entity to these Customer Terms, and that your access to and use of the Services will not violate any internal policies of such entity. In such case, “you,” and “your” will refer to that business entity for purposes of these Customer Terms.
c. If you are an Entity purchasing licenses for your Authorized Users, you may provision or deprovision access to the Services, manage permissions, retention and export settings and transfer/assign accounts as described in the Documentation. As such, you will (a) inform Authorized Users of all Entity policies and practices relevant to their use of the Services and of any settings that may impact the processing of Customer Data; and (b) ensure the collection, transfer, and processing of Customer Data under the Customer Terms is lawful. If any terms in an Industry-Specific Supplement (“Industry-Specific Terms”), apply to you, (e.g. Customer is a non-Contractor entity), those terms are also incorporated by reference herein and you agree to fully comply with the applicable Industry-Specific Terms. To the extent any such Industry-Specific Terms conflict with the terms below, the Industry-Specific Terms shall take precedence.
d. If you are an Authorized User registered using your Entity email domain and whose license was purchased and controlled by your Entity, you acknowledge that your use of the Services is controlled by your Entity, the Entity is the Customer and therefore entitled to all rights and responsible for all obligations under the Customer Terms or MSA, and your Entity may change or remove your access to and use of the Services, or the Customer Data you have submitted to the Services, at any time in the Entity’s discretion.
2. RESPONSIBILITIES
a. Knowledge Transfer LLC.
i. Provision. Knowledge Transfer LLC shall provide you with the necessary credentials and network links or connections to allow you to access the Services. You agree that the total number of Authorized Users will not exceed the number set forth in an applicable Order Form, or as duly purchased by an Entity.
ii. Support. Knowledge Transfer LLC shall provide support for the Services as may be described on Knowledge Transfer LLC’s website.
iii. Security. Knowledge Transfer LLC will use commercially reasonable efforts to implement and maintain technical and organizational controls in accordance with applicable industry standards, designed to prevent unauthorized access, use, alteration, or disclosure of Customer Data.
iv. Investigation. Knowledge Transfer LLC reserves the right (but does not have the obligation) to investigate complaints or reported violations of these Customer Terms and to take any action Knowledge Transfer LLC deems appropriate, including but not limited to suspending access to the Services, terminating your account, or permanently revoking your access to the Services, reporting any suspected unlawful activity to law enforcement officials, regulators, or other third parties and disclosing any information necessary or appropriate to such persons or entities relating to your account, Customer Data, e-mail addresses, usage history, posted materials, IP addresses, and traffic information, as allowed under our Privacy Notice. You agree to promptly notify Knowledge Transfer LLC in the event that you are made aware of any unauthorized or illegal use of the Services, by emailing [email protected].
v. Data Protection. The terms of the Data Processing Addendum (“DPA”) are available and posted as of the Effective Date are hereby incorporated by reference and shall apply to the extent Customer Data includes Personal Data, as defined in the DPA.
b. Customer.
i. Cooperation. Where cooperation with Knowledge Transfer LLC is required or reasonably requested in connection with Knowledge Transfer LLC’s obligations under these Customer Terms, you will cooperate with Knowledge Transfer LLC, and Knowledge Transfer LLC will not be liable for delay or failure to provide Services to the extent caused by your failure or delay to cooperate or make relevant personnel or data available.
ii. Compliance. You and your access and use of the Services (including by Authorized Users and Invitees) must comply at all times with these Customer Terms, the Acceptable Use Policy and all Applicable Laws. Knowledge Transfer LLC controls and operates the Services from our headquarters in the United States of America and the entirety of the Services may not be appropriate or available for use in other locations. If you use the Services outside the United States of America, you are solely responsible for following all Applicable Laws in the jurisdiction which you access the Services. Use of the Services shall be limited to your internal business and not for resale or transfer. If Customer is an Entity, Customer shall make all Authorized Users aware of these Customer Terms and cause Authorized Users to comply with these Customer Terms. You acknowledge that you remain liable for the acts and omissions of any third party (including Invitees) that you allow, enable, or otherwise provide access to the Services, including their compliance with these Customer Terms.
iii. Restrictions. The Services are not intended for and may not be used by individuals under 18 years of age, who are incapable of forming a binding contract with Knowledge Transfer LLC, or who are otherwise barred from using the Services under Applicable Laws. By registering for a Knowledge Transfer LLC account, you state that you are at least 18 years of age, and you are responsible for ensuring that all Invitees are at least 18 years old, unless otherwise permitted by the applicable Industry-Specific Terms. Creating an account with false information is a violation of our Customer Terms, including creating an account on behalf of others or persons under the age of 18.
iv. Security. You shall maintain the security of your networks, establish reasonable technical and organizational controls and, where Customer is an Entity, maintain the security of its Authorized Users’ credentials (user credentials may not be shared or used by more than one Authorized User). You shall use commercially reasonable efforts to prevent unauthorized access to, or use of Customer’s or its Authorized Users’ accounts and shall immediately notify Knowledge Transfer LLC at [email protected] of any known unauthorized use.
v.Privacy. You acknowledge that your (and any Authorized Users’) registration of a Knowledge Transfer LLC account and use of the Services serves as your consent to Knowledge Transfer LLC’s processing of Personal Data as set forth in our Privacy Notice.
vi. Customer Data. You are responsible for the accuracy, quality, and legality of Customer Data and the manner in which it is acquired. If Customer is an Entity, Customer will ensure that (a) all Authorized Users given access to the Services have the right to access the information and Customer Data made accessible to them by Customer through the Services; and (b) any Authorized User granting Knowledge Transfer LLC access to any Customer Data has the right and authority to grant such access.
vii. Invitees. The Services allow you to connect with Invitees. You are responsible for how you share and publicize your scheduling link and for understanding the settings and controls for the Services. As such, you are responsible for the activities of your Invitees, even if such Invitee is not from your organization or domain.
3. ACCOUNT SET-UP
a. General. To use the Services as a Customer, you need to set up either a Free Account or a Paid Account. You are authorized by Knowledge Transfer LLC to set up one Free Account only (unless otherwise approved in writing by Knowledge Transfer LLC). Knowledge Transfer LLC reserves the right to terminate any additional Free Accounts set up by you and any Free Accounts that have been inactive for over six (6) months.
b.Credentials. In order to create an account, you must first submit applicable registration-related information as requested via the Services or by Knowledge Transfer LLC, which include your email address and your name, and which Knowledge Transfer LLC may retain. Once you submit the required registration information, we will determine whether to approve your proposed account, in our sole discretion. If approved, you will be sent an email detailing how to complete your registration and open the account. For so long as you use the account, you agree to provide, update, and maintain only true, accurate, current, and complete information by logging into your account and making relevant changes directly. Because it is your account, it is your responsibility to obtain and maintain all equipment and services needed for access to and use of the Services as well as paying related charges. You agree to choose a strong and secure password(s) and maintain the confidentiality of your password(s), including any password of a third-party site that we may allow you to use to access the Services. Should you believe your method and or the credentials to access the Services have been compromised in any way, you must immediately notify us at [email protected].
c.Billing. Knowledge Transfer LLC or our third-party payment processors may collect your billing information when you upgrade to a Paid Account, and by providing such billing information, you hereby authorize Knowledge Transfer LLC (and its third-party payment processors) to use such information for billing purposes and otherwise in accordance with our Privacy Notice. Knowledge Transfer LLC will bill the Fees in advance. Customers who qualify for invoice-billing are billed immediately at the start of the Initial Subscription Term and in advance of any Renewal Subscription Terms; payment of which is due thirty (30) days from the first day of the then-current Subscription Term.
d. Account Ownership/Management
i. Knowledge Transfer LLC controls the URL(s) assigned to your account and may change or deactivate the URL(s) with or without prior notice.
ii. If you are an Authorized User of a Customer that is an Entity, the Customer has the right to control, manage, monitor, and obtain reports on your use of the Services via a Paid Account.
iii. If you are an individual Customer registered using an email domain of an Entity you are acting on behalf of, such Entity has the right to control, manage, monitor, and obtain reports on your use of the Services via a Paid Account.
iv. If you are an individual Customer registered using your personal email address, you (and not an Entity) are responsible for managing your Free Account or Paid Account.
v. Both the “Owner” and “Admin” (as defined within the applicable Documentation) of an account, as applicable, are each severally and jointly, deemed as the authorized representatives of you as a Customer, and any decision or action made by an Owner or Admin as applicable, is deemed as a decision or action of Customer.
vi. If you are an Authorized User, the Entity which authorized you to access the Services may manage and control your account with Knowledge Transfer LLC. Please visit User Roles and Permissions for more information on how such Entity may manage and control your account, and the Customer Data which you transmit to the account.
4. FEES AND PAYMENT
a. General. If you register for a Paid Account, you agree to pay all applicable Fees related to your use and access of the Services based on the Plan Tier purchased, as described fully on our pricing page. You understand that all Fees are non-cancellable and non-refundable and must be paid without offset or deduction of any kind.
b. Fees. By providing a payment method and/or related information (“Payment Method”), you expressly authorize us to charge the applicable Fees using such Payment Method incurred during the Subscription Term. To the extent that payment details and/or mechanisms are provided through third parties (such as our third-party payment processor or third-party procure to pay solutions), you agree that Knowledge Transfer LLC will have no liability to you arising out of the acts or omissions of such third parties.
c. Taxes. All Fees are exclusive of applicable sales, use, excise and other similar taxes, duties, and charges imposed by federal, state, local governmental, or regulatory authorities (“Taxes”). You expressly authorize Knowledge Transfer LLC to charge such Taxes on the Payment Method.
5. TERMS & RENEWALS
a. Term. The length of the Initial Subscription Term and Renewal Subscription Terms are identified in your Order Form, invoice, or the billing page of your account. Term lengths are in annual (12-month) increments, or another duration as determined by Knowledge Transfer LLC.
b. Renewals. The Services shall automatically renew for successive Renewal Subscription Terms for a term length equal to the previous subscription period. Knowledge Transfer LLC will automatically charge your existing Payment Method in the amount of the then-applicable Fees plus Taxes. Each Renewal Subscription Term may include a price increase of the Consumer Price Index (“CPI”) + 3% unless we notify you of a different rate before each Renewal Subscription Term starts. If applicable, you agree to maintain current billing information. If you are billed via invoice, or are on a Knowledge Transfer LLC custom plan you must provide Knowledge Transfer LLC with forty-five (45) days' written notice prior to the end of the then-current term of any requests for changes to (i) your Plan Tier, (ii) the number of licenses in your account, (ii) terms of an applicable Order Form, (iii) or any other similar modifications to your account, including requests to terminate the Services at the end of the then-current Initial or Renewal Subscription Term. You may be subject to a price increase for a Renewal Subscription Term for modifications described in this Section 5.
6. SUSPENSION & TERMINATION; CANCELLATION
a. Suspension; Termination. Knowledge Transfer LLC may suspend or terminate your access to and use of the Services, including suspending access to or terminating your account (either a Free Account or Paid Account), or permanently revoke your access to the Services, at our sole discretion, at any time with notice to you, including without limitation if Knowledge Transfer LLC reasonably determines that:
i. Your use of the Knowledge Transfer LLC IP disrupts or poses a security risk to the Knowledge Transfer LLC IP or to any other customer;
ii. You are using the Knowledge Transfer LLC IP in violation of these Customer Terms including the DPA, AUP, and Industry-Specific Terms for fraudulent activities;
iii. You have ceased to continue your business in the ordinary course, made an assignment for the benefit of creditors or similar disposition of its assets, or become the subject of any bankruptcy, reorganization, liquidation, dissolution, or similar proceeding; or
iv. Our provision of the Services to you is prohibited by Applicable Law.
b. You agree that Knowledge Transfer LLC will have no liability for any consequences that you may incur as a result of suspending, terminating, or revoking your account and/or access to the Services.
c. Cancellation & Termination. You may request to cancel a Paid Account, downgrade to a different Plan Tier, or terminate your Knowledge Transfer LLC account completely, by accessing the billing page of your account or by contacting [email protected], whereby such request will be effective as of the end of the then-current Initial or Renewal Subscription Term, unless otherwise determined by Knowledge Transfer LLC. Any request to terminate a Knowledge Transfer LLC account completely will be effective immediately (unless otherwise determined by Knowledge Transfer LLC).
d. Effect & Survival. Upon any cancellation, termination or expiration of these Customer Terms, the Services, or your Knowledge Transfer LLC account: (i) Knowledge Transfer LLC may cease providing you, and you may no longer be able to access, the Services, (ii) you will not be entitled to any refunds or credits and all outstanding payment obligations under these Customer Terms will become due immediately, and (iii) the following Sections will survive: 4, 6(c), 11, 12, 13(d), 14, 15, 16, and 17.
7. THIRD PARTY APPLICATIONS
a. Integrations. The Services may contain features designed to link to, transfer Customer Data to, or otherwise access, TPAs. Knowledge Transfer LLC cannot guarantee the continued availability of such features and may cease providing them without entitling you to any refund, credit or other compensation, if for example and without limitation, the TPA provider ceases to make the TPA available for interoperation with the Service features in a manner acceptable to Knowledge Transfer LLC in its sole discretion. Any changes to TPAs, including their unavailability, during the Subscription Term shall not affect your obligations under these Customer Terms or the applicable Order Form. Knowledge Transfer LLC will not be responsible for, and hereby disclaims all liability in connection with, any and all TPAs accessible via the Services.
b. Third Party Applications. You may choose to enable integrations or exchange Customer Data with TPAs. Your use of a TPA is governed by your agreement with the relevant third-party provider, not these Customer Terms. You are responsible for selecting any such TPAs and for choosing the Customer Data to transfer to or from them. Knowledge Transfer LLC does not warrant or support TPAs, nor is Knowledge Transfer LLC responsible or liable for the security of Customer Data shared with or from such TPA, or any disclosure, modification, deletion or other processing of Customer Data resulting from access by such TPA or its provider. By using TPAs, you instruct and consent to Knowledge Transfer LLC disclosing or sharing Customer Data to the TPA as necessary to facilitate the integration with the TPA. You acknowledge and agree that, with respect to any Personal Data shared with a TPA, Knowledge Transfer LLC is not a sub-processor of that TPA, nor is that TPA a sub-processor of Knowledge Transfer LLC. If you are an Authorized User, you hereby represent and warrant that you have obtained any necessary permissions from your employer and your access and use of any TPAs will not violate any internal policies of your employer or applicable Entity.
8. FAIR USE; SMS
a. Fair Use. Certain Knowledge Transfer LLC features, like notifications, may be aggregated and collectively sent from fewer email addresses or phone numbers. This means those features are used concurrently by a number of customers. If a single customer places disproportionately high demands on the Services, it may adversely affect the Knowledge Transfer LLC experience for other users, and Knowledge Transfer LLC will have the right to immediately suspend access to the Services upon its reasonable belief that use of the Services may or will adversely affect the use or experience of other users (“Fair Use”). The vast majority of our customers use the Services considerately and their usage levels don't adversely impact service capacity. However, even the activity of a small number of customers who use the Services inappropriately has the potential to significantly impact the service for other customers.
b. SMS (Text Messaging). If you (or any of your Authorized Users) consent to the use of the SMS notifications feature, you agree to comply with the terms and conditions of the Twilio Acceptable Use Policy when sending and/or receiving such SMS notifications and acknowledge that your (and any of your Authorized Users’) utilization of SMS notifications are continuously monitored. In the spirit of the Fair Use described above, you also acknowledge that you may be limited per user per month. Knowledge Transfer LLC reserves the right to determine such limitations, restrict such SMS usage or suspend access for excess usage in order to protect Knowledge Transfer LLC’s platform and other customers’ usage. If you use Knowledge Transfer LLC’s functionality that sends SMS notifications from Knowledge Transfer LLC to an Invitee on your behalf related to the scheduled meeting between you and your Invitee, such messages may contain editable fields that Knowledge Transfer LLC Users are responsible for completing. Knowledge Transfer LLC Users are not authorized to send Invitees any messages that include marketing or promotional information. Knowledge Transfer LLC Users are solely responsible for ensuring that the content of such messages does not contain any marketing or promotional information.
9. EMBEDDING KNOWLEDGE TRANSFER LLC RADIANSERP INTO A WEBSITE
The Services include the ability for Knowledge Transfer LLC Customers to embed the Services into your website (the “Embedded Services”). When doing so, the follow terms apply:
a. Knowledge Transfer LLC grants Customer a limited, revocable, non-exclusive, non-transferable (except in compliance with Section 17(c)), non-sublicensable right to access and use the Embedded Services in Customer’s website. The usage restrictions in these Customer Terms, including those in the Acceptable Use Policy, apply to Customer’s use of the Embedded Services.
b. Customer acknowledges and agrees that Knowledge Transfer LLC collects certain information about Customer’s website visitors when they interact with the Embedded Services as set out in our Privacy Notice. If Customer uses the Embedded Services, Customer must notify its website visitors in Customer’s privacy policy that it uses Knowledge Transfer LLC in its website and that Knowledge Transfer LLC collects certain information as set out in our Privacy Notice.
c. Customer’s use of the Embedded Services shall comply with applicable data protection and privacy laws, including any legal requirements to provide notice and obtain, and maintain records, of consent from website visitors.
d. Cookie compliance. When you use the Embedded Services on your website, Knowledge Transfer LLC collects certain information from your website visitors by use of cookies and similar technologies as described in Knowledge Transfer LLC’s Privacy Notice. Your website visitors may have certain legal rights with respect to Knowledge Transfer LLC’s cookies when you use the Embedded Services. When you use the Embedded Services on your website you shall comply with one of the following:
i. You shall display Knowledge Transfer LLC’s cookie banner when using the Embedded Services on your website to allow website visitors to exercise their legal rights with respect to Knowledge Transfer LLC cookies, or
ii. If you choose to hide Knowledge Transfer LLC’s cookie banner (more information here), you acknowledge and agree that (a) Knowledge Transfer LLC still uses cookies when the Knowledge Transfer LLC cookie banner is hidden, and (b) you are solely responsible for providing a mechanism to your website visitors that allows them to exercise any legal rights they may have with respect to Knowledge Transfer LLC’s cookies.
10. AI/MACHINE LEARNING SUPPLEMENTAL TERMS
a. AI Features. Knowledge Transfer LLC may make available certain features that include artificial intelligence, machine learning, or similar functionality (“AI Features”). These features may include technology developed by Knowledge Transfer LLC or a third-party provider.
b. Customer Responsibilities. Certain AI Features may provide output based on content you have input into them. You acknowledge and agree that such AI Features may provide output that is inaccurate or false. You are responsible for your use of such output and for ensuring your use complies with any applicable law. You agree to review all output prior to using it.
c. License. You consent to Knowledge Transfer LLC using your Customer Data to provide you with the Al Features. To the extent your Customer Data contains Personal Information, you instruct Knowledge Transfer LLC and its third-party providers to process such Personal Information for the purpose of providing the Al Features.
11. CONFIDENTIAL INFORMATION
a. Use and Protection. Recipient will (i) use Confidential Information only to fulfill its obligations and exercise its rights under these Customer Terms; (ii) not disclose Confidential Information to third parties without Discloser’s prior approval, except as permitted in these Customer Terms; and (iii) protect Confidential Information using at least the same precautions Recipient uses for its own similar information and no less than a reasonable standard of care.
b. Permitted Disclosures. Recipient may disclose Confidential Information to its employees, agents, contractors and other representatives having a legitimate need to know, provided it remains responsible for their compliance with this Section 11 and they are bound to confidentiality obligations no less protective than this Section 11.
c. Exclusions. These confidentiality obligations do not apply to information that Recipient can document (i) is or becomes public knowledge through no fault of Recipient, (ii) it rightfully knew or possessed, without confidentiality restrictions, prior to receipt from Discloser, (iii) it rightfully received from a third party without confidentiality restrictions or (iv) it independently developed without using or referencing Confidential Information.
d. Required Disclosures. Recipient may disclose Confidential Information of the Discloser to the extent required by Applicable Law, provided that Recipient shall make reasonable efforts to provide Discloser with prior written notice of such compelled disclosure and reasonable assistance (at Discloser’s cost) if the Discloser wishes to obtain protective treatment of the Confidential Information
12. INTELLECTUAL PROPERTY
a. Knowledge Transfer LLC.
i. License. Subject to your compliance with these Customer Terms and your applicable Order Form, Knowledge Transfer LLC grants to you a limited, revocable, non-exclusive, non-transferable (except in compliance with Section 17(c)), non-sublicensable right to access and use the Services and applicable Documentation following the set-up of an account. You have no other rights in the Services and shall not use the Services beyond the scope of the access granted under these Customer Terms.
ii. Feedback. You understand that Knowledge Transfer LLC may, in connection with the Services, freely use, copy, disclose, license, distribute and exploit any Feedback in any manner without any obligation, royalty or restriction based on Intellectual Property Rights or otherwise. Nothing in our Terms limit our right to independently use, develop, evaluate, or market products or services, whether incorporating Feedback or otherwise. You are not required to submit Feedback and Knowledge Transfer LLC understands that any Feedback you provide is provided “as-is;” and Knowledge Transfer LLC will not publicly identify you as the source of Feedback without your prior written permission.
iii. Usage Information. Knowledge Transfer LLC may generate Usage Information based on Customer Data and your use of the Services, including without limitation through our use of monitoring, session replay, and recording tools. As between you and Knowledge Transfer LLC, all right, title, and interest in Usage Information, and all Intellectual Property Rights therein, belong to and are retained solely by Knowledge Transfer LLC. For Clarity, Usage Information is at all times in aggregated and de-identified form.
iv. Knowledge Transfer LLC IP. Your use of the Services does not constitute any right or license for you to use the Knowledge Transfer LLC service marks or trademarks. The Website is also protected under international copyright laws. The copying, redistribution, use, or publication by you of any portion of the Website is strictly prohibited. Your use of our Services does not grant you ownership rights of any kind in the Knowledge Transfer LLC IP. Knowledge Transfer LLC and its licensors reserve and shall own all rights, titles, and interests in and to all Knowledge Transfer LLC IP, including all Intellectual Property Rights therein.
b. Customer.
i. Customer Data. Except for the rights granted to Knowledge Transfer LLC under these Customer Terms, as between you and Knowledge Transfer LLC, you retain all rights, titles, and interests in the Customer Data, including all Intellectual Property Rights therein.
ii. License. You grant to Knowledge Transfer LLC a worldwide, royalty-free, non-exclusive, non-transferable (except in compliance with Section 17(c)), sublicensable license to use, distribute, host, copy, transmit, and display Customer Data as reasonably necessary for Knowledge Transfer LLC to provide and operate the Services in accordance with these Customer Terms, including related internal purposes such as quality control, information security, prevention and detection of spam, fraud, and abuse, troubleshooting, and product improvement and development, including to train computational models and algorithms and generating outputs and data sets, and related/machine learning purposes provided that Knowledge Transfer LLC will not use Customer Data for model or algorithm training, generating AI-based outputs and data sets, or related machine learning, without your permission. Subject to the limited licenses granted herein, Knowledge Transfer LLC acquires no right, title or interest in any Customer Data. You are responsible for the accuracy, quality and legality of Customer Data and the means by which you acquired Customer Data.
c. Reservation of Rights. Neither party grants the other any rights or licenses (by implication, waiver, estoppel or otherwise) not expressly set out in these Customer Terms.
d. TPA: You may have access to TPAs through use of the Services. All ownership and Intellectual Property Rights in and to TPAs and the use of such content is governed by separate third party terms between you and the third-party provider.