Privacy Notice

Effective Date: February 19, 2024

 

Knowledge Transfer LLC’s mission is to help you manage your contracting business better. To do so, we need personal information from you and the people in your organization and we want you to feel confident about using RadiansERP and in your interactions with us. We want you to love Knowledge Transfer LLC and RadiansERP as much as we do, but if you do not agree with this policy then please do not access or use RadiansERP.

The sections below contain the information you may want to know about this topic. We’ve tried to make them as straightforward as possible, but we realize it’s a lot of information. If you still have any questions, please reach out to [email protected].

Introduction

This privacy notice (“Privacy Notice”) describes how Knowledge Transfer LLC (“we”, or “us”) collect, use, and disclose your Personal Data. Throughout this document, we will use a few defined terms “Personal Data” when used in this Privacy Notice means any data relating to an identified or identifiable natural person that is processed by RadiansERP as described in this Privacy Notice when such information is protected as “personal data” or “personal information” or a similar term under applicable data protection laws. All other defined terms used in this Privacy Notice will have the meanings associated with them in our Customer Terms.

Applicability

This Privacy Notice applies to Personal Data we collect when you visit or use RadiansERP as described in the “Information We Collect” section of this Privacy Notice below. Notwithstanding anything to the contrary in the Data Processing Addendum, Knowledge Transfer LLC is the processor of that Personal Data. This Privacy Notice does not apply to personal data within Customer Data, such as information collected about a Contact when a Contact is created in RadiansERP. We process Personal Data within Customer Data on our customers’ behalf as a service provider. If you have questions about how your data is processed or wish to exercise your rights with respect to that data, you must reach out to the User who collected your information. If you contact us about Personal Data within Customer Data and are able to identify the Entity or User with whom you have interacted, we will promptly notify the relevant User who collected your data of your inquiry.

Information We Collect

We collect information about you directly from you and automatically through your use of RadiansERP. To help you protect yourself and your information, we encourage you to provide and collect only that information that is necessary for your use of RadiansERP. For example, to create a Contact, the only information that may be necessary is names, email addresses, and phone number. Please note that if you choose not to share certain Personal Data with us, or refuse certain contact permissions, we might not be able to provide certain parts of RadiansERP.

Knowledge Transfer LLC is not directed to children under eighteen (18) years of age, and we do not knowingly collect personal Data from children under 18. If we discover that a child under 18 has provided us with Personal Data, we will promptly delete such Personal Data from RadiansERP.

Information You Provide

Knowledge Transfer LLC collects the following information, either directly from Users or Visitors, or through third parties regarding Users or Visitors.

• Contact Information.  A User may voluntarily enter certain information and activities about a Contact. This can include name, email address, phone number; email addresses; and any other information a User provides or collects, pursuant to these Knowledge Transfer LLC Customer Terms or an MSA with Knowledge Transfer LLC. Knowledge Transfer LLC processes the information on the User’s behalf as a service provider.

• Calendar Information. A User may connect their calendar with RadiansERP. In most instances, our calendar integration Module only uses and displays limited information in your calendar so that we don’t book you when you’re busy. A few of our features also use and display the meeting titles in your calendar. Although connecting your calendar to RadiansERP makes the scheduling process much more efficient, you are not required to connect your calendar to use RadiansERP. RadiansERP processes the calendar information on the User’s behalf as a service provider.

• Information Received From Third Parties. If you choose to connect your Account to a third-party service, we may receive or be granted access to information from such third-party service(s), including Personal Data. You can stop sharing your information from a third-party service with us by removing our access to that service. RadiansERP processes that information on the User’s behalf as a service provider.

• Account and Billing Information. Users provide Knowledge Transfer LLC with certain information, including name, email address, username, and password, when you set up your account. When you have a paid account, our third-party payment processors may collect and store your billing address and credit card information. We store the last four digits of your credit card number, card type, and the expiration date.

• Modules Data. If you engage with any RadiansERP Modules, we will collect the information you provide, including activities where applicable within each Modules capabilities.

• Marketing Information. Users or Visitors interested in RadiansERP may contact us through forms made available on the Knowledge Transfer LLC and RadiansERP Websites and voluntarily give information such as name, work email, phone number, company, and role. Users or Visitors interested in our newsletter may also submit their name and email addresses to join our mailing list. We also receive other similar information provided by you if you participate in an event hosted by or attended by Knowledge Transfer LLC or its partners (such as webinars, conferences, and trade shows) and in your interactions with our social media accounts.

• Additional Information. We may also receive certain Personal Data as you interact with Knowledge Transfer LLC and RadiansERP through activities such as surveys, focus groups, customer support tickets, or any other product education initiatives aimed at receiving User feedback.

Information Collected Automatically From You

We and our authorized third parties may use Cookies, pixels, web beacons, and other technologies (such as local storage) to receive and store certain types of information when you interact with us through your computer or mobile device (subject to your consent, opt-out preferences or other appropriate legal basis where legally required). Using these technologies helps us customize your experience with RadiansERP, improve your experience, tailor marketing messages, and help us detect and prevent fraud and security risks. Here is more specific information about the types of information we collect:

• Log & Device Data. When you access RadiansERP, we and our authorized third parties may automatically save certain information (“log data”), including information that your browser sends whenever you visit our Websites. This log data may include the web address you came from or are going to, your device model, operating system, browser type, unique device identifier, IP address, mobile network carrier, and time zone or approximate location. Whether we collect some or all of this information often depends on what type of device you’re using and its settings. For example, different types of information are available depending on whether you’re using a Mac or PC, or an iPhone or an Android phone. To learn more about what information your device makes available to us, please check the policies of your device manufacturer or software provider.

• Cookie and Local Storage Data. Depending on how you’re accessing RadiansERP and subject to your consent, opt-out preferences, or other appropriate legal basis where legally required, we and our authorized third parties may use “Cookies” (a small text file sent by your computer each time you visit our Websites, unique to your Knowledge Transfer LLC account or your browser) or similar technologies such as pixels, web beacons or local storage to record log data. When we use Cookies, we may use ‘session’ Cookies (that last until you close your browser) or ‘persistent’ Cookies (that last until you or your browser deletes them). For example, we may use Cookies to keep you logged into RadiansERP. Some of the Cookies we use are associated with your Knowledge Transfer LLC account (including Personal Data about you, such as the email address you gave us), and other Cookies are not. Knowledge Transfer LLC provides a centralized cookie management service across RadiansERP. When visiting the Knowledge Transfer LLC or RadiansERP Websites for the first time, Users and Visitors may see a cookie banner in accordance with their region. Cookie preferences can be adjusted at any time, and we may also use your browser’s local storage under “localStorage” to store certain information that enables us to recognize you when you return to our Websites. You may erase the local storage objects by deleting your browser's history.

When you use RadiansERP either as a User or Visitor, we and our authorized third parties collect certain information about how you use RadiansERP.  We aggregate this information and use it to help us monitor and improve RadiansERP, such as to determine which features are most popular amongst our Users, and which features could be added or improved.

Third Party Tools

We may disclose information to third parties or allow third parties to directly collect information using these technologies on our Websites or via RadiansERP, such as social media companies, advertising networks, companies that provide analytics including ad tracking and reporting, security providers, and others that help us operate RadiansERP and our Websites.  We use such third-party tools subject to your consent, opt-out preferences, or other appropriate legal basis where legally required. For example, we use third-party providers such as Google Analytics to provide certain analytics and Visitor interactions services in connection with our operation of RadiansERP and our Websites, including the collection and tracking of certain data and information regarding the characteristics and activities of Visitors. To learn how Google Analytics collects and processes data, please visit: “How Google uses data when you use our partners’ sites or apps” located at www.google.com/policies/privacy/partners. We also use session replay, session recording, and similar tools provided by third party Service Providers (as defined below) to record your interactions with our Websites, such as how you move throughout our Websites and engage with our webforms. In addition to analytics, this information helps us improve our Websites and RadiansERP, our marketing activities, and identify and fix technical issues visitors may be having with our Websites.

Certain third-party tools may not be opted out of and are essential to our service. For example, Knowledge Transfer LLC may implement tools like Google reCAPTCHA Enterprise to help prevent spam and abuse. reCAPTCHA Enterprise collects hardware and software information, such as device and application data, and sends it to Google for purposes of providing, maintaining, and improving reCAPTCHA Enterprise and for general security purposes. This information is not used by Google for personalized advertising. Your use of reCAPTCHA Enterprise is subject to Google’s Privacy Policy and Terms of Use.

How We use Your Information

We may use information that we collect about you, including Personal Data, to:

• Provide RadiansERP. We will use your information to provide RadiansERP to you, including to facilitate Modules features; create and manage your account; respond to your inquiries; prevent or address service errors, security, or technical issues; analyze and monitor usage; prevent spam, fraud and abuse on RadiansERP; investigate potential violations of our Customer Terms, verify your identity;  and for other customer service and support purposes. We use the payment information you provide to us in order to alert you of past, current, and upcoming charges, to allow us to present the billing history to you on your billing page in your account, and to perform internal financial processes, such as looking at the status of a credit card charge. In the event of a credit card dispute, we also share account information with your bank to verify the legitimacy of a charge.

• Understand and Improve Our Products. We will perform research and analysis about your use of, or interest in, our products, RadiansERP, or content, or products, services or content offered by others. We do this to help make our products better and to develop new products.

• Communicate with You.

• Service-related Communications. We may send you service and administrative emails to ensure RadiansERP is working properly. These messages are considered part of RadiansERP, and you may not opt out of these messages.

• Promotional. Subject to your opt-out preference and subscription, we may send you emails about new product features or other news about Knowledge Transfer LLC or on topics we think would be relevant to you. You may opt out of receiving these communications at any time; however, you may receive marketing communications if you have used the same email address to sign up for them previously or to manage your account as a User. 

• Responding to Your Requests.  We will also use your information to respond to your questions or comments.

• Administrative.  We may contact you to inform you about changes to your account, RadiansERP and other important service-related notices, such as changes to the Customer Terms or Privacy Notice or about security or fraud notices. 

• Protecting Rights and Interests. We will use your information to protect our rights and interests as well as the rights and interests of our Users and any other person, as well as to enforce this Privacy Notice or our Customer Terms.

• Legal Compliance.  We may use your information to comply with applicable legal or regulatory obligations, including complying with requests from law enforcement or other governmental authorities, or in legal proceedings involving Knowledge Transfer LLC.

• Other.  We also may use your information to manage our business or perform functions as otherwise described to you at the time of collection subject to your consent where legally required.

With Whom We May Share Your Information

We may share information we collect about you, including Personal Data, in the following ways:

• With third-party Service Providers and government Entities. We use other companies, agents, or contractors (“Service Providers”) to perform services on our behalf or to assist us with providing RadiansERP and communicating with you. We may engage Service Providers to process credit card transactions or other payment methods. We may also engage Service Providers to provide services such as monitoring and developing RadiansERP; aiding in communications, infrastructure, and IT services; customer service; debt collection; analyzing and enhancing data. These Service Providers may have access to your Personal Data or other information to provide these functions. In addition, some of the above-listed types of information that we request may be collected by third-party Service Providers on our behalf. Google and Microsoft are Knowledge Transfer LLC’s Service Providers. You may review Google’s Privacy statement at https://policies.google.com/privacy and Microsoft’s Privacy statement respectively at https://privacy.microsoft.com/en-us/privacystatement. We may share information with Service Providers and government entities for legal, security, and safety purposes. This includes sharing information to enforce policies or contracts, address security breaches, and assist in the investigation of fraud, security issues, or other concerns. We require Service Providers to agree to take reasonable steps to keep the Personal Data that we provide to them secure. We do not authorize them to use or disclose your Personal Data except in connection with providing their services.

• Affiliates.  We may disclose information to current or future affiliates or subsidiaries for purposes consistent with this Privacy Notice.

• Government Entities. We may share your data if we believe that disclosure is reasonably necessary to comply with a law, regulation, legal, or governmental request; to respond to a subpoena, court order, warrant, or other legal process; to enforce applicable Customer Terms  or this Privacy Notice, including investigation of potential violations thereof; to protect the safety, rights, or property of the public, any person, or Knowledge Transfer LLC; to detect, prevent, or otherwise address, security or technical issues, illegal, or suspected illegal activities (including fraud); or as evidence in litigation in which we are involved, as part of a judicial or regulatory proceeding. In this process, Knowledge Transfer LLC is committed to maintaining individuals’ privacy, and all such disclosures are carefully reviewed to ensure their legitimacy, and if disclosure is required, that only the necessary information is provided or that the request is challenged accordingly. Unless prohibited by law, Knowledge Transfer LLC will inform you of a government request it has received.

• Authorized Agents. If you are using RadiansERP as a member of an organization or with your organization’s email domain (thereby representing yourself as a member of the organization), we may share your email address, plan information, and data within your account with an authorized agent of your company upon your company’s request for them to administer the account for the company.

• Reorganization Event.  We may, as a result of a sale, merger, consolidation, change in control, transfer of assets, reorganization, or liquidation of our company (a "Reorganization Event"), transfer or assign your Personal Data to parties involved in the Reorganization Event. You acknowledge that such transfers may occur and are permitted by and subject to this Privacy Notice.

Your Rights and Choices

Depending on your relationship with Knowledge Transfer LLC, you may exercise your rights and choices in the following ways:

• Account. If you are a User, you may keep your Personal Data accurate and complete by logging into RadiansERP to review and update your account information, including contact and billing information, via your account settings page.

• E-Mail. As described above, if you do not wish to receive promotional emails from us, you may opt out at any time by following the opt-out link contained in the email itself. Please note that it may take up to ten (10) days to process your request. Please also note that if you opt out of receiving marketing communications from us, we may continue to send to you service-related emails which are not available for opt-out.

• Cookies. You may also refrain from providing or may withdraw your consent for nonessential Cookies via your browser settings. Your browser’s help function should contain instructions on how to set your computer to accept all Cookies, to notify you when a Cookie is issued, or to not receive Cookies at any time. Please keep in mind that certain Cookies are required to authenticate Users as well as perform some actions within RadiansERP so to use RadiansERP, some strictly necessary Cookies are required.

• Third-party Analytics and Advertising Services. Some of the Service Providers we use provide the ability to opt-out.

• Google Analytics. You may opt out of Google Analytics’ services using the Opt-Out feature on their website. The Google Analytics service is provided by Google Inc. You can opt-out from Google Analytics service from using your information by installing the Google Analytics Opt-out Browser tool: https://tools.google.com/dlpage/gaoptout. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy.

• Facebook Pixel. You may opt out of Facebook Pixel’s services using their opt-out feature: https://facebook.com/help/568137493302217. For more information on the privacy practices of Facebook, please visit their Data Policy: https://facebook.com/about/privacy

• Additional Rights. Depending on where you live, you may have the following rights, subject to any applicable exemptions or limitations:

• The right to know and access your Personal Data, such as the categories of Personal Data we have collected, the sources of Personal Data, the purposes of collection, and how we used, disclosed, sold, or shared Personal Data;

            • The right to correct inaccurate Personal Data that we maintain about you;

            • The right to delete your Personal Data under specific circumstances;

• The right to opt out of the sale or sharing of your Personal Data, as such terms are defined by applicable laws;

• The right to object or opt out of certain types of processing, such as targeted advertising, direct marketing, and certain types of profiling and automated decision-making;

            • The right to request the restriction of processing of your Personal Data;

• The right to data portability, which means requesting a copy of your Personal Data in an accessible format;

            • The right to withdraw your consent under certain circumstances; and

To the extent any of the above rights are applicable, you may exercise your rights by contacting us at [email protected]. We will take steps to verify your identity before processing certain requests. We will not fulfill your request unless you have provided sufficient information for us to reasonably verify you are the individual about whom we collected Personal Data. If you have an Account with us, we will use our existing Account authentication practices to verify your identity. If you do not have an Account with us, we may request additional information about you to verify your identity. We will only use the Personal Data provided in the verification process to verify your identity or authority to make a request and to track and document request responses, unless you initially provided the information for another purpose. Knowledge Transfer LLC will retain the relevant records associated with your request to demonstrate our compliance in accordance with reasonable retention periods.

Note on Third-Party Links

RadiansERP and our Websites may contain links to third-party websites and applications. Subject to your opt-out or consent preferences, we may also use third-party advertisers, ad networks, and other advertising, marketing, and promotional companies, to serve advertisements. Any access to and use of such linked websites and applications is not governed by this Privacy Notice but instead is governed by the privacy policies of those third parties. We do not endorse these parties, their content, or any products and services they offer, and we do not endorse these parties, their content, or any products and services they offer, and we are not responsible for the information practices of such third-party websites or applications.

Security and Storage of Information

Given the nature of communications and information processing technology, there is no guarantee that Personal Data will be absolutely safe from access, alteration, or destruction by a breach of any of our physical, technical, and managerial safeguards. However, Knowledge Transfer LLC takes the security of your Personal Data very seriously. We work hard to protect the Personal Data that you provide from loss, misuse, unauthorized access, or disclosure and we have taken reasonable steps to help protect the Personal Data we collect.

You should also take steps to protect against unauthorized access to your device and account by, among other things, choosing a unique and complex password that nobody else knows or can easily guess and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.

We retain the Personal Data we collect for so long as is reasonably necessary to fulfill the purposes for which the data was collected, to perform our contractual and legal obligations (including any exemptions or exceptions contemplated by law), and for any applicable statute of limitations periods for the purposes of bringing and defending claims.

Users Outside the USA

RadiansERP application and database servers are located here in the United States.

If you are an individual located in the European Economic Area, the United Kingdom, Canada or another jurisdiction outside of the United States with laws and regulations governing Personal Data collection, use, and disclosure that differ from United States laws, please be aware that information we collect (including through the use of methods such as Cookies and other web technologies) will be processed and stored in the United States or in other countries reasonably where we or our third-party Service Providers have operations. By submitting your Personal Data to Knowledge Transfer LLC and using RadiansERP, you expressly consent to have your Personal Data transferred to, processed, and stored in the United States or another jurisdiction which may not offer the same level of privacy protection as those in the country where you reside or are a citizen.

Additional California Resident Privacy Disclosures

Under the California Consumer Privacy Act of 2018 and any subsequent amendments including the California Privacy Rights Act of 2020 (collectively, “CCPA”), California residents are entitled to the following additional disclosures about data processing. These disclosures apply solely to Users and Visitors who live in the State of California (“California Residents”). All terms used in this section have the same meaning as when used in the CCPA.

• In the preceding 12 months, we have collected the categories of Personal Data: identifiers, personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)); commercial information; and internet or other similar network activity. The purposes for which we have collected Personal Data, and the sources of that information are described above in the Information we Collect and the How We Use Your Information sections above. 

• In the preceding 12 months, we have disclosed Personal Data for a business purpose as detailed in the With Whom We May Share Your Information section above.

• We may also sell or share information to the extent our use of cookies and tracking technologies for targeted advertising constitutes a “sale” under the CCPA/CPRA. Your opt-out rights are described in the Your Rights and Choices section above. In the preceding 12 months, we have sold or shared the following categories of Personal Data with our targeted advertising service providers and partners: identifiers and internet or other similar network activity.

• We do not knowingly sell the Personal Data of minors under age 18.

Response to California Requests

For an explanation of the rights you may have as a California resident, please see the Your Rights and Choices section above. We will attempt to respond to California Resident requests in as timely a fashion as possible. In the event of delays over 45 days, we will inform you of the reason and extension period in writing. If you have an account with us, we may deliver our written response to that account. Any disclosures we provide will only cover the 12-month period preceding the verifiable receipt of a California Resident’s request unless you request otherwise, and that time period meets the regulatory requirements. The response we provide will explain the reasons we cannot comply with a request, if applicable.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before fulfilling your request.

This Privacy Notice describes how we may share your information, including for marketing purposes. California residents are entitled to request and obtain from us once per calendar year information about any of your Personal Data shared with third parties for their own direct marketing purposes, including the categories of information and the names and addresses of those businesses with which we have shared such information. To request this information and for any other questions about our privacy practices and compliance with California law, please contact us at [email protected].

Changes to this Privacy Notice

This Privacy Notice is current as of the Effective Date set forth above. This Privacy Notice may change if there is a material change to the way information is handled at Knowledge Transfer LLC, or to clarify our Privacy Notice or adjust clerical errors. If any changes are made, we’ll post them on this page. If you continue to use Knowledge Transfer LLC RadiansERP after those changes are in effect, you agree to the revised Privacy Notice.

Contacting Us

If you have any questions or comments about this Privacy Notice or anything related to privacy, please contact us via email at [email protected].

You may also write to us at:

Knowledge Transfer LLC

Attn: Privacy Department

1800 Pembrook Drive, Ste 300 – Orlando, FL 32810